How To Effectively Manage A Depression Hotline

By Dennis Sullivan


Some people who cannot cope up with the stress mostly feel depressed. Either they became crazy or acts hostile toward themselves and to other individuals too. Before any conflicting situations occur, its best for patients to be given enough attention they need. In such manner, its possible that they wont have to resort to harm, injuries and other suicidal acts.

Some institutions have figured out a way to handle special cases that involved attempted suicidal acts. There are professionals and certain agencies that handle depression hotline. If you are someone who has this kind of job and wishes to help people, there are things you can do in your own ways. Here are few important reminders you must keep in mind.

Be calm, non judgmental and a sympathetic person. After knowing the concerns of a specific caller, you must listen attentively to what he says. Try to prevent saying things that can aggravate things. Before making judgments, listen attentively first. In giving your advice, think of its effect to the person. Finally, be more calm every time you handle such kind of situation.

Arguments should not be considered. If you argue to a person on the line, chances are he might do things which could risk his life. Once he shows sign of losing patience and control, do acts that will make him return to his senses. Typically, depressed individuals basically need someone who would listen to what they say. Thus, its important to be very careful on what to say.

Offer a ray of hope. Reassure that help is available and that the suicidal emotions wont last longer. Let individuals know that life is an important thing. Offer good advice and suggestions which will help them recuperate from their troubling emotions. Be very certain that they are still with you, talking and not doing any harmful activities. Always remain positive with all your talks.

Being surprised may seem natural but dont show it. It is not a surprise to hear many things especially from a depressed individual. Apparently, some things might shocked you more. Regardless, you must act normal and keep your voice calm at all times. Dont keep on lecturing numerous things or talk about suicidal. Putting a fuel on the fire might cause a problem on you someday.

The calls must not be taken lightly. Depressed patients definitely have a troubled and crucial life. Consequently, they require attention from various people especially from friends and families. Avoid laughing or showing signs of humor that make individuals angry and cause harm. Remember, attempts to suicide is a very serious matter.

Confidentiality should never be considered. It would be wise to contact medical agencies especially if the patients show sign of hostility. Ask for an instant help especially if you think that things seem serious and crucial enough. Help is what such people need.

When you are working on such hotline, always give your best to take control on every situation. If the need to take action arises, do it immediately. Do not let things to turn awry otherwise the life of a certain person might be put to jeopardy thus causing pain on the families someday.




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